Terms and Conditions for The Sports Dietitian Co.

Effective Date: Updated 25 September 2024

1. PAYMENTS

1.1 By engaging in Online Coaching with The Sports Dietitian, the Client acknowledges and agrees that payments will be deducted on a weekly basis. The minimum commitment for this contract is three (3) months. Termination of the contract before the minimum commitment is completed is only permissible if the remaining balance is paid in full. Following the completion of the minimum commitment period, weekly direct debits will continue until the Client provides two (2) weeks’ written notice of cancellation to The Sports Dietitian in line with the cancellation policy.

1.2 The Client acknowledges that, in the event of a failed weekly direct debit payment, The Sports Dietitian and/or Stripe is authorised to immediately resubmit the payment to fulfil the Client’s obligations. The Sports Dietitian reserves the right to terminate the Client’s 3-month contract or any challenge contract. In such cases, the remaining payments due for the minimum term will be payable in full.

1.3 The Client acknowledges that failure to meet payment obligations may result in The Sports Dietitian notifying relevant credit reporting or debt collection agencies of the Client’s default. The Client accepts responsibility for any recovery fees incurred during the debt collection process.

1.4 A 24-hour cooling-off period applies after the completion of the Client’s Stripe contract. The Sports Dietitian reserves the right to suspend the Client’s access to services until the payment issue has been resolved.

1.5 The Client agrees to complete the Minimum Payment Period regardless of service utilisation. Should the Client terminate the agreement early, they agree to pay the remaining balance for the duration of the Minimum Payment Period.

1.6 Failure to utilise services according to the Coach’s guidelines (e.g., timely completion of check-ins) may result in forfeiture of services without refund. This applies if insufficient notice is provided or if the Coach cannot accommodate rescheduling within a reasonable timeframe.

2. CANCELLATIONS

2.1 The Client must provide The Sports Dietitian with two (2) weeks’ written notice of their intention to cancel their services, submitted via email to hello@thesportsdietitian.com.au. A confirmation email titled ‘Cancellation of Coaching Membership’ will be issued upon receipt of the cancellation request. Coaching services will continue until the end of the two-week notice period, with payments debited during this time. Cancellations are only accepted via email, and will not take effect until the request is confirmed received.

2.2 The Client acknowledges that upon cancellation of their coaching services, all recommended nutrition protocols must cease immediately and should not be followed without the guidance of The Sports Dietitian.

Special Conditions

• The Client agrees to a minimum commitment of three months. Upon completion, payments will continue to be deducted until the Client cancels.
• Services may be partially claimed under private health insurance policies that cover dietetics.
• Specific nutrition plans (e.g., competition nutrition for events) incur additional costs and are separate from standard services.
• Cancellations are accepted exclusively through email at hello@thesportsdietitian.com.au, requiring a two-week notice period, during which payments will continue.
• Clients will forfeit access to TSD prescription-based templates and services upon cancellation, as these remain the property of The Sports Dietitian Co.

Options Available:

• Flexible Prescription-Based Meal Plan (variations change each fortnight)
• Flexible Prescription-Based Meal Plan + MyFitnessPal (variations change each fortnight)
• Flexible Dieting – Macros Only (with nutrition prescription guidance)